# Missing Support Notes Reminder Notifications

Source: https://docs.astalty.com.au/guide/notifications/missing-support-notes-reminder-notifications

> Automatically remind Support Workers in the app when they have support notes missing.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

The [Missing Support Notes Reminder](https://app.astalty.com.au/notifications/missing-support-notes) sends each Support Worker a push notification in the Astalty app when they have supports with no support notes.

It runs every Monday at 10am Brisbane time (AEST) and covers shifts whose scheduled end time falls within the previous 7 days and that:

- were clocked in and clocked out,
- are published, and not cancelled,
- still have no notes.

Unpaid breaks are not included. Each Support Worker gets one reminder that says how many of their supports are missing notes. Deactivated workers are skipped.

## Setting Up the Notification

1. Go to **Notifications** from the left-hand menu.
2. Under the **Scheduling** group, select [Missing Support Notes Reminder](https://app.astalty.com.au/notifications/missing-support-notes).
3. Click **Create Notification**.

![The Notifications page scrolled to the Scheduling group, with numbered markers on Notifications in the main menu and the Missing Support Notes Reminder row, and an arrow pointing to that row.](https://docs.astalty.com.au/assets/missing-support-notes-reminder-2.png)

The reminder has no settings. It always goes to the Support Worker who owes the notes, as a push notification, on the Monday schedule above. You can only have one, so **Create Notification** is disabled once it exists. The list shows it as **Enabled** with **Push** delivery.

To stop the reminders, use the actions menu on the notification and select **Delete**.

Only Admins can manage this notification. This can't be changed per user.

![The Missing Support Notes Reminder Notifications page with no notifications created yet, and the Create Notification button highlighted.](https://docs.astalty.com.au/assets/add-missing-support-work-notes-notification-guide.png)

## How Support Workers Receive Notifications

- Notifications are delivered as **push alerts** to the Support Worker's Astalty app, titled **You have incomplete case notes**.
- **Push Notifications** must be turned on in your [Scheduling Settings](https://docs.astalty.com.au/guide/scheduling/setup/scheduling-settings#managing-push-notifications). While it is off, no reminders are sent.
- Support Workers must have app notifications enabled on their device to receive reminders.
- Selecting the notification takes the Support Worker directly to their shifts with missing notes.

For more on the push notifications Support Workers receive, see [App Notifications](https://docs.astalty.com.au/guide/scheduling/support-worker-app/app-notifications).

> **Alerting coordinators instead**
>
> To notify **coordinators or staff** (in Astalty or by email) when supports or tasks still have no notes after a set number of days, use [Overdue Note Notifications](https://docs.astalty.com.au/guide/notifications/overdue-note-notifications).