# Feedback Notifications

Source: https://docs.astalty.com.au/guide/notifications/feedback-notifications

> Alert your team as soon as new feedback or a complaint is submitted through a feedback form.

Astalty Premium - This feature is part of the Astalty Premium plan. See What Premium includes.

[Feedback](https://app.astalty.com.au/notifications/feedback) notifications alert your team as soon as new feedback or a complaint is received.

## Overview

A Feedback notification is sent each time a feedback form is submitted and Astalty adds the entry to your Feedback register. It has no timing settings: every notification you set up is sent for every new entry. For how entries are recorded and followed up, see [Feedback and Complaints](https://docs.astalty.com.au/guide/feedback-and-complaints/overview).

Only Admins can manage these notifications. This can't be changed per user.

## Where to Find It

1. Go to [Notifications](https://app.astalty.com.au/notifications) in the main menu.
2. Under the **Forms** group, select **Feedback**. You can also type `feedback` into **Search notifications**.

The **Feedback** notification appears when Forms and Feedback are part of your plan.

## Creating the Notification

On the Feedback Notifications page, click **Create Notification** and complete the form.

### Notification Email Content

Optional content added to the body of the email when **Email** is a delivery method, for example the steps your team takes when a complaint arrives.

### Notification Recipients

Choose who should receive the notification. You must select at least one recipient.

- **User Groups** - notify everyone in the selected [User Groups](https://docs.astalty.com.au/guide/settings/users-settings/user-groups). The **All Users** and **Support Worker** groups aren't offered.
- **Users** - notify specific users directly.

> **Team Member group**
>
> The **Team Member** User Group covers users with the Team Member role only. Admins and Managers are **not** included, so select the **Admin** and **Manager** groups as well to reach them.

### Notification Methods

- **Within Astalty** - recipients are notified inside Astalty. Ticked by default.
- **Email** - recipients are notified by email. Ticked by default.

Click **Add Notification** to save.

## Managing the Notification

Use the actions menu on a notification to **Edit**, **Clone** or **Delete** it. **Delete** is also in the **Edit** view. If you set up more than one Feedback notification, each one is sent for every new entry.

## What Recipients See

- **In Astalty** - a notification titled **New Feedback Notification** with the message *"New feedback has been received"* and a **View Feedback** link to the entry.
- **Email** - the subject is **New Feedback**. The email includes any content you added and a **View Feedback** button.

Deactivated users are skipped, even if they are in a selected group, and a user who qualifies more than once gets one notification.

## Related

- Assigning someone to follow up an entry notifies them separately. See [Feedback and Complaints Follow-Up](https://docs.astalty.com.au/guide/feedback-and-complaints/follow-up).
- The person who submitted an internal feedback form can get their own confirmation email. This is set by the **Submission Confirmation** setting on the form. See [Submission Confirmation](https://docs.astalty.com.au/guide/forms/manage-forms/settings#submission-confirmation).