# Participant Incidents

Source: https://docs.astalty.com.au/guide/incidents/participant-incidents

> View, report, search, and follow up on Participant incidents.

Astalty Premium - This feature is part of the Astalty Premium plan. See What Premium includes.

Use [Participant Incidents](https://app.astalty.com.au/incidents/participant) to report incidents involving Participants and track each report through follow-up and resolution.

When viewing all Participant Incidents, you can view each incident's:

- **Reference**
- **Status**
- **Severity**
- **Category**
- Whether it's **Reportable**
- **Incident Date**
- **Involvees**
- **Site** (for providers with Scheduling turned on)
- **Assignee**
- **Collaborators**
- When it was **Reported**

You can also sort your Incidents by **Status** or **Incident Date**.

The **Severity** column shows the level set during review - **Low**, **Medium**, **High** or **Extreme** - and stays blank until someone sets it. **Extreme** is listed separately from **High**, so the most serious incidents can be picked out of the register on their own. See [Incident Follow Up](https://docs.astalty.com.au/guide/incidents/incident-follow-up#severity) for how severity is set.

> **Site column**
>
> The **Site** column only appears for providers with Scheduling turned on, and shows the site linked to the incident's form submission. Accounts that don't use sites won't see this column.

![The Participant Incidents list, opened from Incidents under Insights in the main menu with Participant Incidents highlighted, showing Reference, Status, Severity, Category and Reportable columns.](https://docs.astalty.com.au/assets/participant-incidents-table-1.png)

### Search

Search by:

- Incident Reference numbers
- Involvee names
- Details (within Update Incident)

### Filter Options

Filter the register by:

- **Status**
- **Severity**: Extreme, High, Medium, or Low.
- **Reportable**: reportable or non-reportable.
- **Reportable Type**
- **Assignee Type**: Assigned to me, Unassigned, or All.
- **Archived**: Active or Archived.
- **Assignee**: available when you can view all users and Participant filters are enabled.
- **Support Worker**: available when you can view all users.
- **Participant**
- **Site**: available with Scheduling and site access.
- **Incident Categories**
- **Incident Date**: a date range.

![The Participant Incidents list with the Filter button highlighted and an arrow to the open filter menu: Status, Severity, Reportable, Reportable Type, Assignee Type, Archived, Assignee and Support Worker.](https://docs.astalty.com.au/assets/participant-incidents-table-2-guide.png)

> **Viewing archived incidents**
>
> Archived incidents are hidden from this list by default. Switch the **Archived** filter to **Archived** to view them. See [Archiving Incidents](https://docs.astalty.com.au/guide/incidents/archiving-incidents) for how to archive and restore incidents.

## Report a Participant Incident

1. Select **Report Incident**.
2. Choose the incident type.
3. Select one of the published Participant Incident forms available to you.
4. Complete and submit the Form.

![The Report Incident drawer with Participant Incident selected under Incident Type, and the Participant Incident Report Form listed below with an Open Form button.](https://docs.astalty.com.au/assets/create-a-report.png)

You can allow Support Workers to have visibility of the Participant Incident Form by updating the Form Settings. See the [Form Settings](https://docs.astalty.com.au/guide/forms/manage-forms/settings) guide for more information on how to do this.

See [Participant Details in the Support Worker App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/participant-details-app-view) for how Incident Forms appear to Support Workers.

## Email notifications

When a Participant incident is reported, configured [Incident Notifications](https://docs.astalty.com.au/guide/notifications/incident-notifications) are sent to the relevant users and groups. The notification email includes the incident reference number in the subject line and a summary of key details - type, occurred time, reporter, category, severity, status, and NDIS reportability - so staff can act without logging in. See [Incident Notifications](https://docs.astalty.com.au/guide/notifications/incident-notifications) for full details on configuring and understanding these emails.

## Incident Follow Up

See [Incident Follow Up](https://docs.astalty.com.au/guide/incidents/incident-follow-up) to update an incident, change its status, and export it.