# Unresolved Voided Charges

Source: https://docs.astalty.com.au/guide/finance/invoicing/invoice-batches/unresolved-voided-charges

> Find the voided charges still waiting to be re-invoiced on a finalised invoice batch, and see the date of the Task or support each one relates to.

## Overview

When you [void an invoice or an invoice line](https://docs.astalty.com.au/guide/finance/invoicing/invoices/voiding), the charge underneath it goes back to being uninvoiced. Until you either fix and re-invoice that charge or delete it, it counts as an **unresolved voided charge**.

Astalty keeps those charges attached to the finalised [invoice batch](https://docs.astalty.com.au/guide/finance/invoicing/invoice-batches) they were originally invoiced in, so nothing quietly disappears from your billing.

## Finding unresolved voided charges

On the [Invoice Batches page](https://app.astalty.com.au/finance/invoice-batches), an indicator shows against any batch that still has unresolved voided charges.

![The Invoice Batches page searched by batch reference, with an arrow pointing to the orange warning icon beside the batch's Finalised status.](https://docs.astalty.com.au/assets/finding-voided-charges-1.png)

Click into the batch and the **Unresolved Voided Charges** card sits towards the top of the page, above the batch's Invoices. The card only appears while there is at least one unresolved voided charge - once every charge has been re-invoiced or deleted, the card disappears from the batch.

![A finalised invoice batch with the Unresolved Voided Charges card highlighted below the batch details, listing each voided charge's Date, Type, Reference, Participant and Total.](https://docs.astalty.com.au/assets/finding-voided-charges-2.png)

## What the list shows

Each row is one voided charge.

### Date

The date of the Task or support the charge relates to - so you can pick out the day you're chasing without opening each charge one at a time. For a direct charge, this is the charge date.

> **Support dates are shown in the support's own timezone**
>
> Support charges use the timezone the support was delivered in, so an interstate support reads as the date it actually happened rather than the date it fell on where you are.
>
> Task and direct charges use [your organisation's timezone](https://docs.astalty.com.au/guide/settings/business-settings).

### Type

How the charge is managed - NDIA, Plan or Self.

### Reference

The reference of the invoice the charge was voided from.

### Participant

The Participant the charge relates to.

### Total

The total cost of the charge.

## Sorting and paging the list

The list is sorted by **Date**, most recent first. Click the Date column heading to flip the order and work from the oldest charge forward instead.

If a batch has a long list, use the paging controls at the bottom of the card to move through it, and change how many charges show per page.

## Fixing an unresolved voided charge

Click a row to open the Task or support behind the charge. From there you can make whatever change was needed - for example correcting the Charge Item on the Task's Finance tab.

Some fixes live on the Participant rather than the charge, such as an incorrect NDIS number or a Service with the wrong management type. See [Invalid Charges](https://docs.astalty.com.au/guide/finance/invoicing/invoice-batches/invalid-charges) for the common causes and how to resolve each one.

Once the underlying problem is fixed, [create a new invoice batch](https://docs.astalty.com.au/guide/finance/invoicing/invoice-batches) with a date range that covers the dates of the voided charges. The charges are picked up in the new batch, and they drop off the original batch's Unresolved Voided Charges card.

> **Looking across every batch at once**
>
> The Unresolved Voided Charges card only covers a single batch. To review voided charges across your whole account - including who voided each one and why - use the [Voided Charges report](https://docs.astalty.com.au/guide/reports/voided-charges-report) and its *unresolved* status filter.