# Supports Without Notes Export

Source: https://docs.astalty.com.au/guide/exports/supports-without-notes-export

> Download a CSV of completed supports that are missing a case note so you can follow up on gaps.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

The [Supports Without Notes Export](https://app.astalty.com.au/exports/create/supports-without-notes) finds completed shifts whose support has no note. Use it to follow up on support notes that are still missing.

For an individual support, the support itself must have no notes. For a group support, both the group support and every contained Participant support must have no notes.

![The Supports Without Notes Export page, with Export Filters for From 02/11/2026 and To 08/11/2026, Cancellation Status set to Not Cancelled, optional Participants, Participant Tags and Users fields, and the Create Export button.](https://docs.astalty.com.au/assets/supports-without-notes-export-3-1777547731.png)

## Accessing the Supports Without Notes Export

1. Open **Exports** and select **Create Export**.
2. Under **Shifts**, select **Supports Without Notes**.

![The Create Export page with the Shifts tab highlighted and the Supports Without Notes row highlighted, listed below Shifts, Active Overnights, Completed Shifts and Shift Approvals Variance.](https://docs.astalty.com.au/assets/supports-without-notes-export-1.png)

## Configure the Export

Choose the date range, cancellation status and optional Participant, Participant Tag or User filters below. The default range is the current Monday-to-Sunday week.

![The Supports Without Notes Export page with a From and To date range, Cancellation Status set to Not Cancelled, three Participants and one user selected, and an arrow pointing to Create Export.](https://docs.astalty.com.au/assets/supports-without-notes-export-2.png)

### Set the Date Range

Set the **From** and **To** dates. The export includes shifts whose scheduled start falls within the range and that have a clock-out time. The whole **To** day is included.

### Cancellation Status

**Cancellation Status** defaults to **Not Cancelled**.

- **Not Cancelled** includes supports that went ahead.
- **Cancelled** includes cancelled supports.
- Clear the selection to include both statuses.

![The Supports Without Notes Export page with an arrow pointing to the X that clears the Cancellation Status field, which is set to Not Cancelled.](https://docs.astalty.com.au/assets/supports-without-notes-export-5.png)

### Participants

Select one or more Participants, or leave the field blank to include all Participants subject to the other filters.

### Participant Tags

Select one or more [Participant Tags](https://docs.astalty.com.au/guide/participants/profile/participant-tags) to include Participants who have any selected tag. Participants and tags are combined, so a match in either field is included without duplicates.

### Users

Select one or more Users to include only their shifts, or leave the field blank to include every User subject to the other filters.

## Generating the Export

Select **Create Export**.

## Downloading the Export

When the export is ready it appears on the [Exports](https://app.astalty.com.au/exports) page. Select **Download** to save it.

> **Export taking longer than expected?**
>
> All exports run in the background. If the export takes at least 20 seconds to become ready, Astalty also emails you. Download it from the Exports page.

## Exported Fields

The CSV contains one row per worker shift associated with a support. A support with several worker shifts can therefore appear on several rows.

- **Support Worker**
- **Participants**
- **Start Time**
- **End Time**
- **Clock In At**
- **Clock Out At**
- **Days Since Clock Out** - the number of days from the clock-out time to when the export was requested
- **Cancellation Status**

![A sample Supports Without Notes spreadsheet with Support Worker, Participants, Start Time, End Time, Clock In At, Clock Out At, Days Since Clock Out and Cancellation Status columns. Every row shows Not Cancelled.](https://docs.astalty.com.au/assets/supports-without-notes-export-4.png)

## Need to view all the Support Notes in a report?

Use the [Support Notes Report](https://docs.astalty.com.au/guide/reports/support-notes-report) to review notes that have been recorded.